What's in the Fine Print? Uncovering Hidden Costs in Your TPA/Carrier Contract

Jackie Adams is Director, Benefits and People Analytics at Meijer, based in Grand Rapids, Michigan. She has held the role since September 2022, leading the organization’s benefits strategy and people analytics function.

Adams has spent nearly ten years at Meijer, having joined in 2017. She previously served as Director, HR Analytics (2019–2022), and before that, as Senior Human Resources Manager – HR Analytics (2017–2019).

Before Meijer, Adams spent more than ten years at Haworth (2011–2015; 2005–2009) in progressively responsible HR technical, compliance, shared services, and leadership roles.

Adams holds a Bachelor of Business Administration in Human Resources Management and Services from Davenport University.

Chatrane Birbal is Senior Vice President, Practice, Policy and Government Relations in the Association’s Arlington, Va. office. In this capacity Ms. Birbal is responsible for leading CHRO Association’s government relations strategy, building relationships with individuals in the U.S. Congress, Administration and regulatory agencies that oversee matters related to large employers and their workforces, including benefits, diversity and inclusion, labor, safety, immigration, and compensation policy.

Ms. Birbal brings nearly 20 years of high-level experience working in government affairs at the federal level. Most recently, she was the vice president, public policy for the Society of Human Resource Management (SHRM). In this role, she was directly engaged in many of the policy issues that impact the workplace and represented SHRM’s membership of over 300,000 individual HR and business executive members.

Prior to SHRM, Ms. Birbal was the director of government relations at the Council on Foundations, a Washington, D.C.-based nonprofit membership association of 2,000 grant making foundations and corporations, with assets totaling more than $282 billion. Ms. Birbal was also a federal legislative lobbyist at the American Psychiatric Association, a medical specialty society with over 38,000 U.S. and international member physicians who work together to ensure humane care and effective treatment for all persons with mental disorders, including mental illness and substance-related disorders.

Chatrane obtained a Bachelor of Arts degree in political science from Buffalo State University in Buffalo, N.Y. and received her graduate degree of public administration and public policy from George Mason University in Fairfax, Va.

Ms. Birbal currently serves on the Board of Directors of Women in Government Relations (WGR) – the premier, non-partisan professional society dedicated to advancing and empowering women by fostering professional development and growth opportunities through a community that supports women’s leadership in government relations. She is a member of the Tax Coalition, which provides a forum for the exchange of ideas among professionals in federal tax policymaking to encourage the professional development of women in federal tax policy and Birbal also serves as a Director-at-large on George Mason University’s Alumni Board.

Claire Brockbank is Director of the 32BJ Health Benefits Fund in New York, a role she has held since May 2026. A creative, entrepreneurial health care executive, she brings thirty years of experience in strategic health care business development, public policy, product innovation, and change facilitation.

Brockbank joined the 32BJ organization in June 2022 as Director of Policy and Strategy, a role she held for nearly four years before stepping into her current position.

Before 32BJ, Brockbank was the architect and CEO of Peak Health Alliance (2020–2022) in Colorado, the nation’s only health care purchasing alliance serving purchasers ranging from self-funded employers to small groups and individuals. Using a blend of data analytics and community organizing, she guided Peak to lower insured premiums by approximately 35% for its members, delivering millions of dollars in savings.

From 1995 to 2020, Brockbank founded and led Segue Consulting, a Denver-based health care consulting firm focused on impact-directed business development, product innovation, strategic planning, and public policy. Notable projects included designing and launching the Pinnacol Assurance Health Risk Management program integrating health and wellbeing into workers’ compensation policies; leading a Robert Wood Johnson Foundation research and planning initiative on state health policy engagement; launching the Colorado Prevention Alliance; and designing the Colorado Department of Health’s Tobacco Partnership Plan, a public-private model that expanded coverage while funding the state’s tobacco QuitLine.

Brockbank holds a Master of Science degree in Health Policy & Management from the Harvard T.H. Chan School of Public Health and a Bachelor of Arts degree in International Relations from Stanford University.

Lee Lewis serves as Chief Strategy Officer and GM Medical Solutions for the Health Transformation Alliance, a co-op of 85 jumbo employers with six million lives. Within this role he built new approaches to direct primary care and mental health, new models for carrier selection and management, innovative plan designs to change employer results, and new systems for managing consultants. His strategies are in place at around a quarter of the Fortune 200. He is also host of the leading employer health podcast Broken Benefits.

Lee has further advised healthcare strategy at insurance companies, medical associations and the Departments of Justice and Labor, and has been quoted in Bloomberg and the Wall Street Journal. He is a founding, charter member of the Health Rosetta organization, which seeks to open-source employer health benefits strategy.

Before joining the HTA, Lee was ranked the #2 consultant in the world for Gallagher in health benefits consulting and was named the top large-employer consultant in the U.S. by the Validation Institute.

Lee is a Rhodes Scholar Nominee and graduated Second in his Class, Magna cum Laude with University Honors.