The Chair's Forum: The Amex Leadership Experience: Monique Herena on Building Leadership as an Enduring and Competitive Advantage
In this exclusive conversation facilitated by the CHRO Association’s Chair, Tim Richmond and CEO, Tim Bartl, Monique Herena, Chief Colleague Experience Officer at American Express and member of the CHRO Association Executive Committee, shares how American Express has built leadership as an enduring and competitive advantage — one that has powered growth, resilience, and trust for more than 175 years.
Drawing on more than 30 years in the Human Resources (HR) profession and her experience leading HR for one of the world’s most respected organizations, Monique will discuss how American Express intentionally develops leaders who lead with confidence and transparency, build strong and trust-based relationships, and empower their teams through every phase of change.
Monique will explore how growing great leaders is embedded into the operating model of the company, spanning vision, mission, and strategy; performance and accountability; disciplined succession and talent planning; colleague listening; wellbeing and compensation; and innovative, continuous learning, both targeted and at scale.
This conversation will offer a candid, behind-the-scenes look at how American Express approaches leadership development to drive growth, sustained performance, strong retention, and deep trust with colleagues — and why leadership remains one of the few advantages that truly compounds over time.
