AI Case Study: UPS – Turning High-Volume Hiring into a Strategic Advantage

September 03, 2026

01:30 PM–02:30 PM ET

Virtual · September 3, 2026

The Center on Workplace AI invites you to join our AI Case Study series for an in-depth conversation with Darrell Ford, EVP and Chief Human Resources Officer at UPS, and members of his team, on how UPS turned one of its toughest seasonal challenges into a multi-million-dollar opportunity.

Every year, UPS hires roughly 200,000 seasonal workers between Thanksgiving and Christmas — a volume that pushed manual processes to their limits. By deploying AI-powered analysis, the company projects $2.2 million in savings over five years and freed HR to focus on higher-value work like workforce planning and succession. Hear how UPS navigated the change management challenge of getting HR teams to trust — and let go of — manual review, and what it took to govern a fast-moving, multi-vendor AI rollout under a compressed timeline.

Read UPS’s AI case study here (login needed): AI Case Study – UPS.

This session will include a brief presentation of the case study, followed by a moderated discussion and member Q&A.

Speakers

Format

Platform & Access

Platform

Zoom

Camera optional. Closed captions available.

How to Join

Link sent 24 hours prior

Registered attendees will receive the Zoom link via email the day before the session, with a calendar invite. Test your audio in advance.

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  • Date September 3, 2026 1:30–2:30 PM ET
  • Format Virtual Zoom Webinar
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Open to CHRO Association members worldwide